We're Here to Help:
Your Feedback Matters

At Minerva, we're committed to providing you with high-quality, safe, and reliable tyres. Your satisfaction is our top priority, and we understand that sometimes things don't go as planned. If you've experienced an issue with one of our products or services, we want to make sure your concerns are addressed efficiently.

 

How to File a Complaint
For the quickest and most effective resolution, please always direct your complaint to the authorized dealer or retailer where you purchased your Minerva tyres.

The store where you bought your tyres is best equipped to handle your complaint directly. They have immediate access to your purchase information, can inspect the tyre, and are authorized to initiate the claims process or other necessary steps.

When you contact them, please be ready to provide the following information:

• Proof of Purchase: Your original receipt or invoice.

• Tyre Details: The tyre model name/number, size, and the DOT serial number (found on the tyre sidewall).

• Vehicle Information: The make and model of the vehicle the tyres are installed on.

• Detailed Description of the Issue: Explain what happened, when it occurred, and any relevant circumstances.

Important Information Regarding Product Safety
As part of our commitment to product safety and compliance with the General Product Safety Regulation (EU) 2023/988 (GPSR), we take all complaints seriously, especially those related to potential safety concerns. Rest assured that when you submit a complaint to your retailer, they will follow our established procedures to ensure your issue is thoroughly investigated and handled in accordance with our safety protocols and regulatory obligations.

 

Thank you for helping us maintain the highest standards of quality and safety for our tyres.